Attention Rsupport customers,
We are writing to notify you of a scheduled maintenance and update for RemoteCall and RemoteView for the following date and time:
Date: Jan. 25th, 2017
Time: 04:00 – 09:00 UTC
Internationally Observed Times
San Francisco: 20:00 – 01:00 +1 (PST)
New York: 23:00 – 04:00 +1 (EST)
London: 04:00 – 09:00 (GMT)
Seoul/Tokyo: Thursday Jan. 26th, 13:00 – 18:00 (KST)
This is a routine maintenance and product update operation to check our software and server systems. See below for details.
– IMPORTANT: server’s IP change will be changed. Make sure to update your security settings accordingly.
Domain : brus03.startsupport.com
Current IP : 192.225.169.104
New IP : 34.197.55.207
Domain : ssus03.startsupport.com
Current IP : 192.225.169.104
New IP : 34.197.55.207
Domain : rsus01.rview.com
Current IP : 192.225.169.105
New IP : 34.194.36.50
Full list
RemoteCall https://helpdesk.rsupport.com/hc/en-us/articles/235591328–RemoteCall-Server-list-for-firewall
RemoteView https://helpdesk.rsupport.com/hc/en-us/articles/115001941867–RemoteView-Server-list-for-firewall
We expect minimal downtime and advise that temporary outages of service are a possibility, so we ask that you to plan your business accordingly and apologize for any inconvenience this may cause.
If you have any questions or concerns, please contact our support team at support.us@rsupport.com
Warm regards,
Rsupport Support Team
