Attention Rsupport customers,

 

We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:

 

Date: Aug. 28th, 2017
Time: 15:00 – 22:00 UTC

 

Internationally Observed Times
San Francisco: 14:00 – 21:00 (PST)
New York: 11:00 – 18:00 (EST)
London: 16:00 – 23:00 (GMT)
Seoul/Tokyo: Tuesday Aug. 29th, 00:00 – 07:00 (KST)

 

This is a routine maintenance and product update operation to check our software and server systems. See below for details.

 

  • Agent / Viewer
  • Fixed the issue of status message not showing up on EXE2 connection
  • Added RCMP SDK
  • Upgraded SCamPlayer
  • Fixed the permission for session sharing, draw, control, send URL
  • Added object tracking feature
  • Fixed the error codes
  • Added delay message for screenshot mode
  • Fixed the ALT+TAB key during screen lock
  • Added HOME key to show viewer features
  • Fixed the issue with virtual PC
  • Added location for screenshot file storage
  • Other minor bugs fixed
  • Web
  • Added selective icon based connection
  • Change the connection URL display to 113366.com (www.startsupport.com is still available)
  • Added blinder option
  • Added SSL type option during standby
  • Web front
  • Fixed template for admin
  • Other minor bugs fixed
  • iOS
  • Added more error codes
  • RCVP – added object tracking feature
  • RCMP – fixed the issue with iOS 11
  • Android
  • Added more error codes
  • RCVP – added object tracking feature
  • Fixed the camera blinking issue for devices with Kitkat or lower

 

Modules

– update\rcv50

– update\scamplayer50

– update\clientapp\rswindow\rshoststarter.exe

– update\rcc_zip\rccmodule.rsz

– update\rcc_zip\Viewer.rsz

– update\rcc_zip\TextChat.rsz

– update\rcc_zip\UpdateModule.ini

– update\rcc50

– update\rcc60

– update\rslauncher\rsl5.exe

– clientapp\rswindow\rscagent.exe

 

 

We expect minimal downtime and advise that temporary outages of service are a possibility, so we ask that you to plan your business accordingly and apologize for any inconvenience this may cause.

 

If you have any questions or concerns, please contact our support team at support.us@rsupport.com

 

Warm regards,

 

Rsupport Support Team