We Are Committed To Take Responsibility of Our Duties
작성일2023-02-15
작성자작성자
Technical Customer Service
Based on the understanding of solution product deployment environment and SaaS service products, the team is responsible for establishing professional technical support system, supplying, resolving issues according to customer requests, system improvement, and regular inspection.
Responsibilities
Install servers and appliances
Manage web server-related products
Build and run Window/Linux related remote control solutions
Maintain NET/ASP, JSP/JAVA-based products
Establish, test, and maintain mobile product systems
Build network for products and products
Build and support medium/large SI business
Prepare and support proposals, plans, supply notes, and inspection notes
Support product-related customer proposals
Build web servers, relay servers, and database servers
Handles troubleshooting, API integration, and security issue
Solution maintenance
Direct and indirect response to technical faults of overseas subsidiary
Initial establishment and operation of products
Consult and support for new site configuration
Manage customer requirements
Negotiate schedule and technical support scope with internal workforce
Handle SaaS service and customer queries (remote session and field visits)
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