FAQ

Helpdesk

Helpdesk

Helpdesk

Helpdesk

• I would like to inquire about your products such as RemoteCall and RemoteView.

  If you’d like to make inquiries, please contact us via email or call us for further assistance.
  Phone: +82 70 7011 3900
  Technical inquiries: support.kr@rsupport.com
  Purchase inquiries: sales.kr@rsupport.com

• I would like to start a partnership with RSUPPORT.

  If you’re interested in partnering with RSUPPORT, please contact us through the partner inquiry form.
  
  Please refer to Partnership Inquiry on the Company > Partner page.

• Where can I have a look at your company profile?

  You can download the company profile from Document in the Downloads menu.
  
  We update the information in our company profile every year, so please check the date of the document and download the latest version.

• I want to find out more about your products.

  Explore each product in more detail on product website.
  The websites are as follows:
  
  RemoteCall : https://www.remotecall.com/en/
  RemoteView : https://content.rview.com/en/
  RemoteMeeting : https://www.remotemeeting.com/en/home
  Mobizen : https://www.mobizen.com/en/
  LightCam : https://www.litecam.net/en/
  
  If you want to check out the information here, proposals and product brochures are available in Downloads.

• What should I do if I’m having trouble while using the product?

  If something’s up with any of our products, find answers to FAQs and browse troubleshooting tips for common issues on product inquiry page.
  
  If you are unable to follow FAQs and require a step-by-step guide, please submit a request form in the Contact Us page.
  
  For any urgent matters in using the product, we are more than happy to assist you if you give us a call.
  
  Phone: +82 70 7011 3900
  Technical inquiries: support.kr@rsupport.com

• What happens if the support agent and customer controls at the same time?

  A cusotmer is always given the priority to control, so the support agent cannot take control when the customer is in control.
  However, the support agent can send a message to the customer requesting control by double clicking the screen.

• Can I use it overseas?

  Yes, it can be used.
  The service is available anywhere around the world with Internet access.

• Does it work with virtual or floating IPs?

  Yes, RemoteCall is a three-way communication using relay servers that supports all networks without any configuration.

• Does remote control work on a browser?

  Yes, it does.
  Customer support is offered on a live chat service. If the problem is unresolved, the support agent will request remote control, which will be launched based on customer consent.

View technical documentation